Customer Privacy Policy

Gwynedd Confectioners gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulations and laws. The protection of your data is important to us. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, who and when we process your personal data.

Sweet Valentine Ltd and Gwynedd Confectioners’ registered office is at St David’s Building, Lombard Street, Porthmadog, LL49 9AP and we are a company registered in England and Wales under company number 07209777. Our designated Data Protection Lead is Steve Valentine who can be contacted at gifts@gwyneddconfectioners.co.uk

Information which we collect

Gwynedd Confectioners processes your personal information under performance of a contract so that we are able to provide you with our products, services and opportunities to develop your product ranges. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we may collect from is:

- Name

- Business address

- Business email

- Business mobile telephone number

- Business telephone number

- Bank details / accounting data

How we use your personal data

Gwynedd Confectioners takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. This purposes and reasons for processing your personal data are detailed below.

- we collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address.

- we collect and store your personal data as part of  our legal obligation for business accounting purposes.

- we will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.

- we use your details in order to have the relevant business contracts with you

Your Rights

You have the right to access any personal information that Gwynedd Confectioners processes about you and to request information about:

- what personal data we hold about you

- the purposes of the processing

- the categories of personal data concerned

- the recipient to whom the personal data has/will be disclosed

- how long we intend to store your personal data for

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and disclosing your personal information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Gwynedd Confectioners uses a third-party to provide credit check functions; however, any processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding measures

Gwynedd Confectioners takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including -

SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls, anti virus/malware and password protected documentation.

Consequences of not providing your data

You are not obliged to provide your personal information to Gwynedd Confectioners, however, as this information is required for us to to provide you with our services and legitimate business interests, we will not be able to offer some/all our services without it.

How long we keep your data

Gwynedd Confectioners only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.

Lodging a complaint

Gwynedd Confectioners only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority (ICO).

For more information on how we are complying with the new requirements of GDPR, please access our GDPR Compliance Statement on our website at www.gwyneddconfectioners.com

Head Office & Showroom - 21 Business Park, Bala, Gwynedd, Wales, LL23 7NL.              Tel: 01678 521280               Fax: 01678 521478

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